Privacy Policy

PCB Wraps respects customer privacy and collects information necessary to operate our website, communicate with customers, and perform our services.

Information We Collect

Depending on how you interact with PCB Wraps, we may collect:

• Name and contact information
• Business and billing information
• Project, quote, and order information
• Vehicle, vessel, equipment, or property information
• Photographs, artwork, logos, and uploaded files
• Proof approvals and project communications
• Account and portal information
• Payment and transaction records
• Email, chat, SMS, and WhatsApp communications
• Browser, device, IP, session, and similar technical information
• Cookie, analytics, and advertising interaction information where applicable

How We Use Information

We may use information to respond to inquiries, prepare quotes, communicate about projects, schedule work, create designs, provide proofs, manufacture and install products, process transactions, provide customer service, maintain project and warranty history, prevent fraud, protect our systems, satisfy legal and accounting obligations, improve our services, and perform marketing or analytics where permitted.

Service Providers

PCB Wraps uses third-party systems and service providers to operate the business.

These may include services within the Zoho ecosystem for customer relationships, accounting, transactions, communications, and customer or project management; Zoho SalesIQ for website chat and visitor interactions; Ashore or similar proofing and collaboration services for artwork review and approval; Webflow for website operation; payment processors; communications providers; shipping carriers; analytics and advertising providers; and other operational vendors.

Information may be provided to service providers as reasonably necessary for their respective functions and subject to applicable requirements.

Website Chat & Technical Information

Website chat and related services may retain information you submit during a conversation and associated technical or session information collected by the configured service.

PCB Wraps may retain chat, email, SMS, portal, and other project communications as part of its customer and business records.

Payments

Payments may be processed through third-party payment processors. PCB Wraps does not intentionally store complete unencrypted card numbers or card security codes in its ordinary business systems.

Customer Artwork & Project Files

PCB Wraps may retain uploaded artwork, logos, photographs, proofs, project files, and related information as reasonably necessary for production, project history, reorders, warranty support, dispute resolution, and legitimate business records.

A request concerning personal information does not automatically require PCB Wraps to destroy non-personal production assets, templates, measurements, design resources, or intellectual property owned by PCB Wraps.

Cookies, Analytics & Advertising

PCB Wraps may use cookies and similar technologies for website functionality, analytics, advertising, and measurement.

Services such as Google Analytics or Google Ads may use cookies or similar technologies when those services are enabled to understand website interactions, measure advertising, and support advertising or remarketing.

The specific technologies used may change as the website evolves. Where required, applicable cookie controls or notices will be provided.

Marketing Communications

Marketing email recipients may unsubscribe using the unsubscribe mechanism provided in the message.

Unsubscribing from marketing does not prevent PCB Wraps from sending necessary communications about an active inquiry, transaction, order, account, or project.

SMS & Mobile Information

SMS participation is voluntary and is subject to the applicable PCB Wraps Messaging Terms.

Mobile phone information, SMS opt-in data, and messaging consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

PCB Wraps may use service providers that process mobile information as necessary to provide messaging, customer service, security, and related operational functions.

Data Retention

PCB Wraps may retain information for as long as reasonably necessary for transactions, project records, reorders, warranties, accounting and tax obligations, security, fraud prevention, disputes, legal requirements, and legitimate business purposes.

Privacy Requests

You may contact PCB Wraps regarding access, correction, or deletion of eligible personal information.

Some information may need to be retained where permitted or required for accounting, tax, transaction, warranty, security, fraud-prevention, dispute-resolution, legal, or legitimate business purposes.

Security

PCB Wraps uses reasonable measures intended to protect business and customer information. No electronic storage, transmission, or online system can be guaranteed completely secure.

Children

PCB Wraps’ website and services are not directed toward children.

Project Photography

Project photography, video, and finished-project content may be used as described in the PCB Wraps Terms & Conditions. This does not authorize publication of unrelated private customer information.

Changes to This Policy

PCB Wraps may update this Privacy Policy as our services, technology, or legal obligations change. The current version will display its effective or last-updated date.

Contact

Questions or requests concerning this Privacy Policy may be directed to PCB Wraps through the contact methods published on pcbwraps.com.